Senior Onboarding Manager

The Senior Onboarding Manager will oversee clients through account set up and integration, ensuring a smooth transition to success. This role requires a strong understanding of customer experience, project management, and technical setups. The position is responsible for building relationships with clients, guiding internal resources, and ensuring metrics are accurate across all clients.

Requirements

• 3-5+ years experience working as a Project Manager or related work (client-facing experience preferred)
• Proven track record of working with Enterprise brands
• Experience working with Project Management software (JIRA, Asana or similar)
• Knowledge of various project management methodologies
• Cost and risk management skills
• Exceptional communication, interpersonal, conflict resolution, and negotiation skills
• Ability to make important decisions under pressure
• Detail-oriented and able to effectively prioritize tasks
• Must be a critical thinker and a resourceful problem-solver
• Enthusiastic team player
• Excellent time management skills
• Ability to work both in a team environment and autonomously
• Ability to multi-task and perform effectively under pressure
• Self-motivated and able to provide results with minimal supervision

Benefits

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working
• Health and Wellness
• A Stake in Our Growth
• Investing in Your Growth
• Parental Support
• Technology Financial Support