Onboarding Manager

Onboarding Manager responsible for managing the end-to-end onboarding experience for new & existing customers, guiding them through the kickoff, integration, and ramp phases, and ensuring efficient delivery aligned with scalable onboarding processes.

Requirements

• Manage the onboarding lifecycle from kickoff to activation.
• Guide customers through platform setup, integrations, and program configuration.
• Deliver onboarding sessions and training to clients.
• Ensure customers follow best practices for successful program setup.
• Identify and resolve common onboarding challenges.
• Maintain project timelines and ensure milestone completion.
• Collaborate with internal teams, including Integration Engineering, Sales, and Customer Success.
• Leverage onboarding playbooks, templates, and scalable resources.
• Track onboarding progress and communicate status to stakeholders.

Benefits

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Parental Leave
• Technology Stipend
• Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events