Technical Support Engineer
HackerRankSanta Clara, California, United States
Posted March 4, 2026
100000 - 130000 USD
Full Time
About the Company
HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree.
Job Description
As a Technical Support Engineer, you'll support customers using HackerRank's products and platform, troubleshoot and resolve complex issues, and work closely with engineering and product teams to enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone.
Requirements
- 2+ years of experience in a technical support or product support role for a SaaS platform
- Able to debug full-stack web applications and use developer tools effectively
- Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL
- Basic coding skills, can use Python or Ruby for automation or simple data validation tasks
- Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Target 10% annual bonus tied to individual and company performance
- Equity (stock options)
- Comprehensive package of cash and non-cash benefits
