Customer Service Team Lead, Nordics, MedTech is a full-time position that requires a hands-on leader to scale customer service across multiple countries while driving smarter, more automated ways of working.
Requirements
- At least 5 years of experience in leading a Nordic customer service team
- Several years' experience in customer service/order management with clear accountability for service quality, KPIs and outcomes in a multi-country setting
- Demonstrated people leadership, including leading teams through change and improvement
- Strong IT/system skills with a proven experience in automation and digitalization of processes
- Experience working with ERP systems
- Analytical, data-driven approach with the ability to translate insights into better ways of working and measurable outcomes
- Excellent communication skills in English and one Scandinavian language
Benefits
- Opportunity to lead a cross-Nordic team of nine Customer Service Representatives
- Collaboration with several internal stakeholders
- Reports to the COO