Customer Service Team Lead, Nordics, MedTech

Customer Service Team Lead, Nordics, MedTech is a full-time position that requires a hands-on leader to scale customer service across multiple countries while driving smarter, more automated ways of working.

Requirements

• At least 5 years of experience in leading a Nordic customer service team
• Several years' experience in customer service/order management with clear accountability for service quality, KPIs and outcomes in a multi-country setting
• Demonstrated people leadership, including leading teams through change and improvement
• Strong IT/system skills with a proven experience in automation and digitalization of processes
• Experience working with ERP systems
• Analytical, data-driven approach with the ability to translate insights into better ways of working and measurable outcomes
• Excellent communication skills in English and one Scandinavian language

Benefits

• Opportunity to lead a cross-Nordic team of nine Customer Service Representatives
• Collaboration with several internal stakeholders
• Reports to the COO