Customer Success Team Lead for Connected Services

The Customer Success Team Lead is responsible for overseeing the delivery of exceptional frontline support for Scania's digital services, managing a team of six agents, and formulating strategies to improve customer satisfaction and lead time.

Requirements

• 3+ years of experience in a similar lead role
• 5+ years of experience in the support area
• Expertise in Fleet Management System, digital services, software, or telecommunications
• Experience in workforce management, escalations, incident management, and quality insurance

Benefits

• Dynamic and flexible workplace
• Hybrid work options
• Structured development plan and courses
• Training at our health center or wellness allowance
• Result bonus
• Flexible hours
• Company car leasing