Clinical Referral and Authorization Navigator

This position is responsible for performing duties associated with patients being referred by their Hamilton Community Health Network primary care physicians to specialists or institutions for additional health care.

Requirements

• High School Diploma and advanced coursework in clinical training from an accredited medical assistance program.
• Proven knowledge of Medicaid and managed care insurance programs.
• Ability to maintain confidentiality in all matters.
• Ability to provide excellent customer service skills.
• Ability to use the telephone and computer.
• Ability to work with the public.
• Ability to meet all attendance and punctuality requirements to ensure proper coverage and quality service.
• Ability to resolve interpersonal and professional conflicts appropriately.
• Professional and appropriate dress as required by the position.
• General computer proficiency.
• Takes pride in job performance as evident in compliance with job responsibilities.
• Assumes responsibility for work performance and is able to be self-directed.
• Participate in staff meetings, trainings and committees.
• Ability to travel from site to site whenever necessary.
• Ability to communicate effectively with diverse populations.
• Physical stamina to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.