Director Client Services & Support (gn)
Hansen TechnologiesLeipzig, Saxony, Germany • Baden-Württemberg, Germany • Berlin, Germany
Posted October 28, 2025
Full Time
About the Company
Hansen Technologies is a global software and services provider to the energy, water/utilities, and telecommunications industries. With hundreds of customers across 80 countries, they specialize in enabling businesses to capitalize on emerging opportunities through innovative solutions like 5G, renewable energy, IoT, and AI-driven customer care. The company's mission is to deliver industry-leading software and expertise while maintaining high standards of data privacy, cybersecurity, sustainability, and ethical practices.
Job Description
Hansen is seeking a Director Client Services & Support to drive the strategy and operation of its Service and Support for Hansen Technologies Germany. This role involves proactively identifying customer needs, analyzing requirements, and translating them into operational improvements. The successful candidate will maintain a high-quality customer experience, manage escalations, and ensure compliance with SLAs. The position works closely with Product, Software Engineering, and Account Management to deliver value to customers.
Requirements
- Manage and develop the Service and Support strategy
- Proactively interface with customers and internal teams
- Ensure high service quality and sustainable solutions
- Manage escalations and customer issue resolution
- Streamline processes and promote automation
- Ensure compliance with SLAs
- Develop a customer-oriented problem-solving approach
