Support Analyst
Hansen TechnologiesBuenos Aires, Autonomous City of Buenos Aires, Argentina
Posted December 18, 2025
Full Time
About the Company
Hansen is a global provider of software and services to the energy, water, and communications industries.
Job Description
As a Support Analyst, you'll ensure operational stability for our Banner SaaS platform, resolve customer-reported incidents, and drive service excellence.
Requirements
- 1–3 years of experience in application support, technical support, or a customer-facing IT role involving troubleshooting enterprise software.
- Familiarity with ticketing systems (e.g., Jira), Oracle databases, and UNIX/Linux environments.
- Technical skills: Oracle SQL, UNIX/Linux, troubleshooting, Microsoft Office.
- Strong communication, problem-solving, and teamwork skills.
- Traits: Proactive, adaptable, detail-oriented, and accountable.