Support Analyst (gn)

As a Support Analyst, you will be the first point of contact for our customers, analyzing and solving customer problems, and working closely with internal teams to deliver sustainable solutions.

Requirements

• Experience in handling SLA-based support processes
• Technical understanding of SaaS products and their architecture
• Experience in supporting powercloud or as a key user
• Ability to analyze and solve complex customer problems
• Fluent German language skills and confident communication in English

Benefits

• Opportunity to work for a global company with a diverse and inclusive work environment
• Chance to develop your skills and expertise in a dynamic and challenging role
• Supportive and collaborative team environment