Service Engineer

Harbinger is seeking a Service Engineer to diagnose and resolve complex service issues across multiple product lines. The role requires technical expertise, resourcefulness, and accountability with a strong focus on urgency, quality, and collaboration.

Requirements

• Excellent communicator with superior verbal, written, interpersonal, technical, and presentation skills
• Proven project management experience with the ability to manage multiple priorities effectively
• Strong critical-thinking and problem-solving skills, particularly in a fast-paced, entrepreneurial environment
• Ability to respond to challenging questions with confidence and professionalism
• Skilled in negotiation and organization, with the ability to protect the best interests of all parties involved
• Demonstrates a “Do What You Say, Say What You Do (DWYSSWYD)” mindset—follow-up, accountability, and communication are critical to success in this role
• Exhibits a “Seek to Understand” leadership approach—able to direct with conviction while maintaining openness and perspective
• Capable of interpreting customer needs and adapting plans or solutions as necessary
• Self-motivated, disciplined, and able to stay on task with minimal supervision
• Versatile, flexible, and comfortable working within constantly changing priorities
• Creative, innovative, and collaborative team player
• Advanced computer proficiency required (MS Office Suite, diagnostic tools, data management systems, etc.)

Benefits

• Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
• Early-stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Generous Paid Time Off (PTO) & Parental Leave
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens