Guest Experience Associate

Join the H-D Museum as a Guest Experience Associate and help create an experience that will stay with visitors for a lifetime. The Guest Experience Associate will be the first point of contact for Harley-Davidson Museum guests and will be responsible for providing a positive, enjoyable experience for all guests.

Requirements

• Provide superior hospitality by greeting visitors, answering questions, and resolving concerns promptly and professionally.
• Perform all guest transaction processes, including cash and credit handling, using the point-of-sale (POS) system accurately and efficiently.
• Engage guests through upselling and suggestive selling to meet sales goals.
• Learn and deliver scripted tours and other interpretive content for individuals and groups.
• Support daily museum operations and assist in all guest-facing areas as needed.
• Maintain composure and attention to detail while managing multiple tasks in a fast-paced environment.
• Collaborate effectively with teammates to ensure smooth daily operations and cohesive guest experience.
• Develop a general understanding of Harley-Davidson's history and brand heritage to enhance guest engagement.
• Work scheduled shifts on weekends, holidays, and evenings as required to support operational needs.

Benefits

• Annual bonus programs
• Health insurance benefits
• 401k program
• Onsite fitness centers
• Employee stores
• Employee discounts on products and accessories