Guest Experience Host

Heritage Hotels & Resorts is seeking a Guest Experience Host to create meaningful, memorable, and highly personalized guest experiences. In this role, you will deliver refined service, thoughtful storytelling, and exceptional care to every guest, ensuring they feel welcomed, valued, and deeply connected to the Heritage experience.

Requirements

• High school diploma or equivalent required
• 0–2 years of guest-facing hospitality or customer service experience, or equivalent education
• Luxury or high-volume hospitality experience preferred
• Exceptional guest service skills with a passion for creating elevated guest experiences
• Strong interpersonal and communication skills with the ability to engage confidently with guests and team members
• Demonstrated emotional intelligence and ability to anticipate and respond to guest needs
• Ability to remain professional and composed in a fast-paced environment
• Strong attention to detail with developing problem-solving skills
• Basic proficiency or ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms
• Ability to stand for extended periods and lift, push, pull, and carry up to 25 pounds

Benefits

• Competitive pay
• Comprehensive benefits
• Generous employee discounts
• Complimentary meals
• Free employee parking