At Altera, we are seeking a Systems Support Engineer to assist with day-to-day operations on technical issues and problems, and participate in the initiation and planning phases of organizational projects. The ideal candidate will have experience with application/infrastructure monitoring tools, Windows server infrastructure, and Azure monitoring.
Requirements
- Providing premium client services
- Working with the client, tracking their ongoing issues, and helping them resolve those issues
- Excelling at AppDynamics - Application performance management tool and utilizing it to monitor/evaluate application performance
- Identify, qualify & help drive the issues/bugs to remediation/resolution
- Keep track of identified issues/fixes and drive this resolution across the client base
- Assess the extremely complicated application and database performance issues and drive them to resolution
- Identify known issues and turn them into an alert and establish operational workflow with operational teams
- Prepare necessary documentation around technical procedures as well as operational procedures
- Participate in weekly/daily technical/leadership calls to update on the progress
- Working in a 24*7 operational environment with rotational shifts
- Responsible for handling Level 2 analysis, troubleshooting, and resolution
- Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions
- Candidate must have 3-5 years of experience in supporting and monitoring
- LogicMonitor/AppDynamics/NewRelic or other Application Performance management tools etc.
- Experience in Windows server infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Certificate binding, Event Logs
- Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc.
- Windows cluster, COM+, Log Parser
- Basics of Networking and Azure Monitoring
- Intermediate to Professional level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On
- Experience with ITSM tools such as Service desk/ServiceNow.
- Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
- International support experience (preferably US or Europe i.e., good command of verbal and written English)
- Knowledge/Experience in office applications, Word/Excel/PowerPoint/Access
- Bachelor’s degree in computer science/IT
- Any relevant IT certification would be a plus
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
