Systems Support Engineer

We are seeking a dedicated and detail-oriented Systems Support Engineer to join our IT operations team. The successful candidate will be responsible for monitoring and maintaining the performance of critical systems, ensuring the uptime and availability of applications and infrastructure.

Requirements

• Monitor the performance and availability of applications and infrastructure using tools such as AppDynamics, LogicMonitor, and Azure Monitor.
• Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation.
• Oversee the functionality and performance of Windows servers and IIS, applying necessary configurations and updates as needed.
• Monitor interface subsystems to ensure seamless data flow and connectivity between systems.
• Provide first-level support for system incidents, diagnosing issues and escalating problems to higher-level engineering teams when necessary.
• Maintain documentation related to system configurations, procedures, and incident responses.
• Participate in root cause analysis (RCA) for incidents to prevent future occurrences and improve system reliability.
• Collaborate with cross-functional teams to implement system upgrades, patches, and configurations while minimizing downtime.
• Ensure 24/7 uptime of critical systems, responding quickly to alerts and incidents to meet predefined SLAs.
• Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools.