Technical Support Representative

We are looking for a Technical Support Representative to help increase troubleshooting capacity, reduce backlog duration, and improve time to resolution for customer impacting issues.

Requirements

• Respond to inbound support requests via phone, chat, and email
• Proactively follow up on open, pending, or waiting cases to ensure timely resolution
• Use remote access tools to diagnose and resolve technical and application related issues
• Troubleshoot software behavior, configuration issues, and data related problems
• Maintain accurate and detailed case documentation within the ticketing system
• Create, update, and utilize support documentation to improve consistency and reduce resolution time
• Assist customers during software upgrades and planned maintenance activities
• Collaborate with internal teams and interface partners as needed
• Stay up to date with software updates, support tools, and technical best practices
• Perform other related duties as assigned

Benefits

• Fully remote work setup allowing you to work from anywhere
• Stable and growing organization offering long term career opportunities
• Supportive and collaborative team environment
• Exposure to healthcare technology and SaaS platforms
• Clear processes and tools that enable you to succeed and grow professionally