Customer Technical Support Specialist (Help Desk or NEN) (2907*)
PSI PaxVirginia, United States
Posted July 17, 2025
Full Time
About the Company
PSI Pax, Inc., established in 2006 and headquartered in California, Maryland, is an Economically Disadvantaged Women-Owned Small Business (EDWOSB) that specializes in agile program management, software engineering, data analytics, cyber security, IT system administration, and supply chain management. With CMMI ML3 certification and ITIL-trained staff, PSI Pax delivers high-quality services through continuous improvement processes and a commitment to People, Service, and Integrity. The company provides a wide range of services including business intelligence, financial management, infrastructure and system administration, IT service management, program planning, analysis and execution, operations and facilities management, systems modernization, inventory and warehouse management, and PMBOK compliance.
Job Description
PSI Pax is seeking a Customer Technical Support Specialist to provide technical assistance to computer program users. The role involves answering questions, resolving technical issues, and ensuring customer satisfaction within a fast-paced environment. The company specializes in information technology for the Department of Defense and has a strong focus on process improvement and cost efficiency.
Requirements
- Provide technical assistance to computer program users.
- Answer questions or resolve computer problems for clients.
- Assist with computer hardware and software, including printing, installation, and operating systems.
- IT Level 1 certification (or equivalent experience).
- IT Level 2 or higher certification (or equivalent experience).
Benefits
- Competitive Salary
- Opportunities for professional development
