Customer Technical Support Specialist (Help Desk or NEN) (2927)
PSI PaxVirginia, United States • Maryland, United States
Posted October 6, 2025
Full Time
About the Company
PSI Pax, Inc., established in 2006 and headquartered in California, Maryland, is an Economically Disadvantaged Women-Owned Small Business (EDWOSB) that specializes in agile program management, software engineering, data analytics, cyber security, IT system administration, and supply chain management. With CMMI ML3 certification and ITIL-trained staff, PSI Pax delivers high-quality services through continuous improvement processes and a commitment to People, Service, and Integrity. The company provides a wide range of services including business intelligence, financial management, infrastructure and system administration, IT service management, program planning, analysis and execution, operations and facilities management, systems modernization, inventory and warehouse management, and PMBOK compliance.
Job Description
PSI Pax is seeking a Customer Technical Support Specialist (Help Desk or NEN) to support an opportunity with a customer in Dahlgren, Virginia. The role involves providing support to perform Helpdesk functions, incident management, and customer relationship management. The company is a key contributor to the DOD, specializing in information technology and enterprise resource planning.
Requirements
- Secret Clearance
- At least two (2) years of professional experience in Help Desk Support
- Proficiency in Microsoft Office Suite
- Ability to work independently and interface with senior-level customers.
- Strong written and verbal communication skills
- Familiarity with help desk systems (Remedy)
