Senior Customer Technical Support Specialist (Help Desk) (2910*)
PSI PaxVirginia, United States • Maryland, United States
Posted July 17, 2025
Full Time
About the Company
PSI Pax, Inc., established in 2006 and headquartered in California, Maryland, is an Economically Disadvantaged Women-Owned Small Business (EDWOSB) that specializes in agile program management, software engineering, data analytics, cyber security, IT system administration, and supply chain management. With CMMI ML3 certification and ITIL-trained staff, PSI Pax delivers high-quality services through continuous improvement processes and a commitment to People, Service, and Integrity. The company provides a wide range of services including business intelligence, financial management, infrastructure and system administration, IT service management, program planning, analysis and execution, operations and facilities management, systems modernization, inventory and warehouse management, and PMBOK compliance.
Job Description
PSI Pax is seeking a Senior Customer Technical Support Specialist (Help Desk) to support their customer in Dahlgren, Virginia. The role involves providing technical assistance to computer users, resolving their issues, and developing training programs. PSI Pax is a woman-owned small business specializing in information technology, enterprise resource planning, and other relevant services.
Requirements
- Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC’s Remedy.
- This position is required to be designated as an IT Level 1.
- Bachelors Degree in IT Discipline.