Manager, Account Management

As Manager of Account Management, you will own the team's aggregate retention, gross renewal rate, and expansion targets across a growing book of business. You'll hire, coach, and develop a team of 4–6 Account Managers, establish the operating rhythms and playbooks that make renewals and expansions repeatable, and partner closely with Sales, Measurement Strategy, Product, CX, and Marketing leadership to drive customer outcomes and commercial results.

Requirements

• 7–10+ years of experience in account management, customer success, or post-sales roles in B2B SaaS, with at least 2–3 years directly managing a team of quota-carrying AMs or CSMs.
• Proven track record of building or scaling an AM/CS function — designing processes, playbooks, and operating cadences, not just inheriting them.
• Demonstrated history of hitting or exceeding team-level retention and expansion targets.
• Experience working with marketing, growth, or analytics buyers.
• Strong commercial instinct — you know how to structure renewals, sequence expansion conversations, navigate procurement, and handle discount pressure without reflexively giving margin away.
• Ability to partner effectively with technical and strategic counterparts (e.g., data science, measurement, or analytics teams) and to translate technical value into commercial outcomes.

Benefits

• Flexible PTO
• Equity
• Top of the line health, dental, and vision insurance
• WFH stipend
• Events & Offsites
• Free Lunch
• New Parent Leave