Customer Service Specialist (Remote)
HB TravelsIllinois, United States
Posted January 5, 2026
Full Time
About the Company
HB Travels is a Massachusetts-based travel agency that specializes in creating personalized itineraries for both domestic and international trips. The company offers comprehensive services, including flight bookings, cruise reservations, and all-inclusive resort accommodations worldwide. With a focus on crafting memorable experiences, HB Travels emphasizes flexibility and attention to detail, ensuring clients can enjoy every aspect of their journey. Its distinctive home-operated model allows for a personalized touch and quick responsiveness to client needs. HB Travels invites travelers—and potential team members—to join a culture that values creativity, customer service, and a passion for exploration.
Job Description
We are seeking a Customer Service Specialist to support travelers throughout their planning and booking experience. In this role, you will assist clients with inquiries, provide accurate information, manage updates to travel arrangements, and ensure each traveler feels confident and cared for from start to finish.
Requirements
- Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner.
- Assist clients with booking questions, modifications, cancellations, and special travel requests.
- Provide clear, accurate information on destinations, travel documentation, and agency processes.
- Track and update customer details to ensure accuracy and smooth communication.
- Follow up before and after travel to confirm details and gather feedback.
- Handle client concerns with patience, empathy, and strong problem-solving skills.
Benefits
- Fully remote flexibility
- Travel perks, discounted rates, and industry-only benefits
- Training and support to help you grow in the travel and customer care field
- A collaborative, motivated team environment committed to exceptional service