Level 1 Analyst IT Help Desk

As an IT services provider, HCL provides custom software development, product engineering and consulting services to Fortune 1000 companies in a variety of industries. We are looking for a Level 1 Analyst IT Help Desk to join our team in Cary, NC. The successful candidate will be responsible for providing first-level support to customers, escalating issues to higher-level support teams as needed, and managing the entire service request process to ensure adherence to Service Level Agreements (SLAs).

Requirements

• 2-6 years of IT support experience
• Thorough knowledge of troubleshooting remote access issues
• Excellent communication skills, active listening skills, and ability to articulate and speak with clear voice

Benefits

• Confidentiality according to EEO guidelines
• Flexible work schedule (24/7)
• Opportunity to work with a global IT services company