Service Desk or Helpdesk
HCL America IncCary, North Carolina, United States
Posted May 7, 2019
Full Time
About the Company
HCLTech is a global technology company offering digital, engineering, cloud and AI solutions across various industries.
Job Description
Provide effective IT support services across all clients, ensuring timely and professional incident resolution and installations. Collaborate with customers and internal teams to deliver operational and service excellence. Manage user accounts, create and administer LAN accounts, and troubleshoot desktop and system problems.
Requirements
- BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience
- Understanding of ITIL framework
- 1+ years working on or leading a technical service desk for a MSP
Benefits
- Confidentiality according to EEO guidelines