Walk-Up IT / Deskside Support

HCL America is looking for individuals to provide world class customer service support at walk-up IT locations and at user's desks to assist with their IT needs. The ideal candidate will have great customer service skills, experience troubleshooting/repairing desktop and laptop hardware, and strong Microsoft Office skills.

Requirements

• Professional demeanor and strong customer service/consulting/training skills
• Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
• Basic experience of IT with basic understanding of networks, Intel servers and telecoms
• Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
• Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
• Strong Microsoft operating system troubleshooting skills
• Strong problem solving and critical thinking skills
• Strong written and verbal communication skills
• Self-motivated and ability to work independently with minimal supervision
• Excellent time management skills
• Detail and process oriented
• Ability to walk long distances across large facilities
• Pass a background security check
• Valid driver’s license and reliable transportation

Benefits

• Relocation assistance is not available