Front Desk Agent - PM Shift
HCW HospitalityBranson, Missouri, United States
Posted October 27, 2025
Full Time
About the Company
HCW Hospitality is a family‑owned hotel and resort management and development firm with over 30 years of experience. They deliver operational excellence, revenue optimization, and guest‑centric services across full‑service, lifestyle, and select hotels, partnering with global brands to maximize asset value.
Job Description
HCW Hospitality is seeking a Front Desk Agent to be the face of their hotel, welcoming guests and providing exceptional service. This role involves managing check-ins/check-outs, answering guest inquiries, handling reservations, and providing a seamless experience. The focus is on creating a memorable stay for every guest.
Requirements
- Greet and welcome guests with enthusiasm.
- Handle guest inquiries, reservations, and room assignments.
- Manage daily operations, including payments and accounts balancing.
- Stay informed about hotel services and amenities.
- Collaborate with team members.
- Be a team-player committed to providing exceptional guest experiences.
