Collections Associate

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.

Requirements

• Communicate with customers to determine reason for overdue payment and review terms of sale, service, or credit contract.
• Receives payments and posts amount paid to customer account.
• Document information about financial status of customer and status of collection efforts.
• Review and monitor assigned accounts and all applicable collection reports.
• Maintain clear documentation of customer contact through the collection or dispute process.
• Ensure timely follow-up of open disputes is completed in accordance with service level agreements.
• Resolve internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

Benefits

• Paid Time Off
• Health Benefits
• 401k Matching
• Retirement Plan
• Equal Employment Opportunity