Intake Specialist (Client Service Sales) - Remote
Heard & Smith, LLPSan Antonio, Texas, United States • Houston, Texas, United States • Dallas, Texas, United States • Austin, Texas, United States
Posted January 24, 2025
29000 - 33000 USD year
Full Time
About the Company
Heard & Smith, LLP is a distinguished law firm with over three decades of experience in social security disability representation. The firm specializes in SSDI and SSI benefits, as well as probate, inheritance, guardianship, and personal injury cases in Texas. Committed to client success, Heard & Smith offers free consultations and is dedicated to providing expert legal guidance.
Job Description
Heard and Smith, LLP is seeking a dedicated Intake Specialist (Client Service - Sales) for their legal team. This role involves interacting with potential clients to assess eligibility for Social Security Disability (SSD) and Social Security Income (SSI) benefits, guiding them through the application process, and maintaining client confidentiality. The firm emphasizes compassion, humility, and helping clients achieve financial assistance.
Requirements
- High School Diploma (degree preferred)
- Call center and customer service experience
- Strong people skills
- Excellent telephone, communication, and active listening skills
- Knowledge in computer technology and the Internet (MS Office, Outlook)
- Minimum 40 WPM typing speed
- Multi-tasking skills
- Detail oriented
- Excellent spelling and grammar
- Problem analysis and problem-solving
- Self-motivated, self-disciplined
- Reliability and dependability
- Ability to work in a confidential environment
Benefits
- Paid Holidays
- Accrued Paid Time Off
- Great Medical Benefits Package
- Wellness Program
- Competitive Salary
- 401k
