ServiceNow System Administrator

Homecare Homebase seeks an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of the ServiceNow platform in a mission critical healthcare environment.

Requirements

• Administer and maintain ServiceNow environments (DEV, TEST, PROD)
• Ensure platform availability, performance, scalability, and security
• Perform upgrades, patching, cloning, and release support
• Monitor platform health, logs, and diagnostics
• Support MID Servers and operational integrations
• Execute changes in alignment with governance and change standards
• Administer ServiceNow Now Assist features across supported modules
• Configure AI entitlements, role-based access, and usage controls
• Validate AI generated outputs for accuracy, quality, and compliance
• Support AI assisted case summarization, response generation, and knowledge creation
• Support AI Control Tower for visibility into AI usage and adoption
• Enforce responsible AI governance, including data privacy and human review controls
• Configure forms, fields, workflows, Flow Designer flows, UI policies, and notifications
• Maintain Service Catalog and request workflows
• Administer user roles, groups, ACLs, and security policies
• Support automation and intelligent routing while ensuring platform stability
• Administer core ITSM processes: Incident, Problem, Change, Request, Knowledge
• Support CMDB, Asset Management, IT Operations Management, Strategic Portfolio Management, and Customer Service Management
• Maintain CMDB accuracy, CI relationships, and CSDM alignment
• Serve as escalation point for platform and AI related issues
• Partner with Platform Architects and stakeholders on requirements and solution validation
• Support audits, compliance activities, and platform documentation
• Contribute to continuous improvement and platform optimization initiatives
• Partner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutions
• Support release testing, deployment activities, and post-release validation
• Participate in incident, problem, and root-cause analysis related to platform issues

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Meaningful work
• Leaders who care
• Flexibility
• A company that gives back