Homecare Homebase is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of the ServiceNow platform in a mission critical healthcare environment.
Requirements
- Administer and maintain ServiceNow environments (DEV, TEST, PROD)
- Ensure platform availability, performance, scalability, and security
- Perform upgrades, patching, cloning, and release support
- Monitor platform health, logs, and diagnostics
- Support MID Servers and operational integrations
- Execute changes in alignment with governance and change standards
- Administer ServiceNow Now Assist features across supported modules
- Configure AI entitlements, role-based access, and usage controls
- Validate AI generated outputs for accuracy, quality, and compliance
- Support AI assisted case summarization, response generation, and knowledge creation
- Support AI Control Tower for visibility into AI usage and adoption
- Enforce responsible AI governance, including data privacy and human review controls
- Configure forms, fields, workflows, Flow Designer flows, UI policies, and notifications
- Maintain Service Catalog and request workflows
- Administer user roles, groups, ACLs, and security policies
- Support automation and intelligent routing while ensuring platform stability
- Administer core ITSM processes: Incident, Problem, Change, Request, Knowledge
- Support CMDB, Asset Management, IT Operations Management, Strategic Portfolio Management, and Customer Service Management
- Maintain CMDB accuracy, CI relationships, and CSDM alignment
- Serve as escalation point for platform and AI related issues
- Partner with Platform Architects and stakeholders on requirements and solution validation
- Support audits, compliance activities, and platform documentation
- Contribute to continuous improvement and platform optimization initiatives
- Partner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutions
- Support release testing, deployment activities, and post-release validation
- Participate in incident, problem, and root-cause analysis related to platform issues
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
