Customer Experience Specialist
HearstDallas, Texas, United States • Louisville, Kentucky, United States
Posted April 8, 2026
Full Time
About the Company
Homecare Homebase is dedicated to helping clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency.
Job Description
Homecare Homebase is searching for a Customer Experience Specialist to troubleshoot software issues for clients and ensure the best possible experience with Homecare Homebase.
Requirements
- Communicating with customers via phone, email, and live chat
- Assisting customers with questions, software navigation, and issue resolution
- Identifying trending issues and providing thorough research and documentation of findings
- Coordinating with teams across the business to relay information
Benefits
- Meaningful work
- A Leader who cares
- Flexibility
- A company that gives back
