Implementation Training Consultant, Financial

The Implementation Training Consultant, Financial will aid in the successful implementation of Homecare Homebase's home health and hospice software by providing quality education to customers on the appropriate use of the product. The role will also involve leadership skills to support the HCHB team and communication with internal and customer project teams.

Requirements

• Serving as subject matter expert on the proper use of the Homecare Homebase application as it pertains to financial operations
• Conducting end-user training onsite or via webinar on the billing and financial modules of the Homecare Homebase product
• Investigating user problems and needs, identifying their source and determining possible solutions
• Assisting in the development and maintenance of end-user documentation including training manuals and internal documentation
• Guiding customers towards established best practices
• Supporting the customer with the change management efforts to allow for a successful adoption of the Homecare Homebase application
• Independently researching customer inquiries and determining sources of issues
• Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution
• Maintaining product knowledge as new enhancements and functionality are released in the application
• Working with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals
• Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities