Member Care Specialist II
Heart of LA Federal Credit UnionAlexandria, Louisiana, United States
Posted August 26, 2025
Full Time
About the Company
Heart of LA Federal Credit Union is a member-owned financial institution serving the Los Angeles community. It offers a range of banking services including consumer lending, mortgage processing, and online account management, while providing comprehensive member support and financial reporting to its stakeholders.
Job Description
The Member Care Specialist II will serve members through phone, mail, and email, providing information, resolving problems, and assisting with various account management tasks. Responsibilities include answering member inquiries, resolving billing issues, and promoting member experience. The role requires excellent communication skills and a commitment to ensuring member satisfaction.
Requirements
- Answer member calls and assist with balance inquiries, transfers, and resolve member problems.
- Assist members with debit and credit card issues and ordering cards.
- Perform routine maintenance on accounts.
- Perform other duties assigned.