Managed Services Engineer II
Heartland Business Systems, LLCFayetteville, Arkansas, United States
Posted March 5, 2026
Full Time
About the Company
Heartland Business Systems, LLC delivers comprehensive IT solutions, including cloud infrastructure, data center hosting, managed services, cybersecurity, and AI analytics. The company supports enterprises with modern workplace technologies, application development, and security services such as virtual CISO and managed XDR, enabling clients to optimize operations and safeguard assets.
Job Description
Managed Services Engineer II provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment.
Requirements
- Respond to auto generated ticket alerts
- Monitor and work tickets in ticket system
- Be part of a phone call queue for client call in requests
- Review monthly client reports
- Perform proactive maintenance duties
- Monitor and analyze customer networks
- Work with customer's primary field engineer
- Project manage internal department initiatives
- Contribute and enhance internal department process/system documentation
- Follow policies and procedures
- Conduct training of customers or colleagues
- Maintain documentation of customer technical information