Managed Services Engineer II
Heartland Business Systems, LLCSedalia, Missouri, United States
Posted March 5, 2026
Full Time
About the Company
Heartland Business Systems, LLC delivers comprehensive IT solutions, including cloud infrastructure, data center hosting, managed services, cybersecurity, and AI analytics. The company supports enterprises with modern workplace technologies, application development, and security services such as virtual CISO and managed XDR, enabling clients to optimize operations and safeguard assets.
Job Description
This position provides IT services, including desktop and application support, for multiple customers. The ideal candidate will have a blend of technical and customer service skills.
Requirements
- Active listening and communication skills
- Ability to adapt to change and work in a fast-paced environment
- Problem-solving and decision-making skills
- Basic knowledge of network printing and antivirus software packages
- Advanced knowledge of Microsoft Windows Operating System and server administration
Benefits
- Auto-generated ticket alerts
- Ticket system for client submissions
- Monthly client reports and resolution solutions
- Escalation to internal departments and client IT departments
- Proactive maintenance duties
- Remote application and hardware support
- Training and documentation of customer technical information