Crisis Responder
Heartland Counseling Services, Inc.O'Neill, Nebraska, United States
Posted March 25, 2026
Full Time
About the Company
Heartland Counseling Services, Inc. (HCS) delivers comprehensive mental health and substance abuse care to clients aged 3–103 across three Nebraska locations—Ainsworth, O’Neill, and South Sioux City. The organization offers a full spectrum of services, from diagnostic evaluations and individual counseling to 24/7 crisis response, intensive outpatient programs, telepsychiatry, and medication management in partnership with Richard Young Outpatient Clinic. HCS also supports community outreach through day rehabilitation at The Life Center, group counseling at Dakota County Jail, DUI/OWI and anger‑management classes, and substance‑abuse prevention programs in local schools. With a dedicated team of more than 70 professionals, HCS served nearly 4,000 clients in the past year, underscoring its commitment to accessible, high‑quality care.
Job Description
The Crisis Responder provides 24-hour crisis coverage as part of the on-call rotation, screening, triaging, and referring individuals to the appropriate level of care and services. The role involves facilitating services and supports to prevent hospitalizations and emergency protective custody, while also maintaining professional boundaries and serving as a role model to peers.
Requirements
- Bachelor's degree in the human service field or equivalent experience
- Valid driver's license and insurable driving record
- Certified Peer Support Specialist (CPSS) certification
- Ability to form cooperative and supportive relationships with staff/agency
- Maintains ethics and confidentiality as dictated by profession
- Strong interpersonal skills in working with diverse populations
Benefits
- Medical, Dental, and Vision Insurance
- Aflac Supplemental Insurance
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Employer-paid Basic Life Insurance ($25,000)
- 401(k) Plan with employer match up to 3%
- Vacation Leave: 10 days per year
- Paid Holidays: 8 days annually
- Sick Leave: 12 days per year
- Paid Time Off (PTO): 4 days per year
- Training Leave: 3 days annually for professional development
