Customer Success Manager (SMB)
Heidi HealthUnited Kingdom
Posted May 4, 2026
Full Time
About the Company
Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it.
Job Description
We're looking for a Customer Success Manager to join our team in London. As a trusted partner for our SMB customers, you'll guide them through the onboarding process, provide training and support, and help them realize value from our platform. If you have 2-4 years of experience in Customer Success or Operations and are passionate about delivering a world-class customer experience, we want to hear from you.
Requirements
- Portfolio management
- Onboarding & Training
- Customer Advocacy
- Drive Adoption & Engagement
- Retention & Growth
- Process Improvement & Playbook Development
Benefits
- £500 personal development budget
- Dedicated wellness days
- Birthday off to recharge
- Flexibility with 3 days in the office
