Customer Success Manager (SMB & Mid-Market)
Mention MeLondon, England, United Kingdom
Posted May 22, 2026
Full Time
About the Company
Mention Me is a market-leading product suite trusted by world-class brands, offering end-to-end acquisition solutions through AI-powered referral marketing and micro influencer solutions.
Job Description
Mention Me is seeking a Customer Success Manager to manage a portfolio of 30+ SMB and mid-market accounts, driving adoption, spotting risk, and identifying growth opportunities. The ideal candidate has 1-2 years of experience in a customer-facing SaaS role, is proactive, and can build strong relationships with key stakeholders.
Requirements
- Own a portfolio of 30+ SMB and mid-market accounts
- Drive product adoption and customer engagement
- Manage escalations professionally and urgently
- Monitor product usage and identify underutilization
- Run training sessions and check-in calls
- Maintain clear success plans for each account
- Own renewal outcomes and identify upsell and cross-sell opportunities
- Reduce churn by building scalable processes
- Gather and consolidate customer feedback
- Maintain accurate records of customer activity and health scores
Benefits
- Hybrid working
- Private medical insurance
- Life insurance
- Two Celebration Days
- Enhanced parental leave
- 25 days annual leave (plus public holidays)
- Up-to-date tech
