Customer Support Engineer | UK
Heidi HealthLondon, England, United Kingdom
Posted May 5, 2026
Full Time
About the Company
Heidi Health is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.
Job Description
Join Heidi Health as a Support Engineer and contribute to building an AI-powered healthcare product that supports clinicians and improves patient care. The role involves providing technical support to customers, collaborating with engineering and product teams, and identifying systemic issues to improve product reliability and support efficiency.
Requirements
- 2+ years' experience in a support engineer role
- Proactive individual who thrives in a fast-paced startup environment
- Strong problem-solving skills and critical thinking
- Excellent communication skills and ability to explain technical concepts to non-technical users
- Understanding of web development and experience with Python, React, Node, FastAPI, and MongoDB
Benefits
- Additional paid day off for your birthday and wellness days
- Generous personal development budget of $500 per annum
- Opportunity to fast track your startup career if you have an impact quickly
