Customer Support Engineer | APAC
Heidi HealthSydney, New South Wales, Australia
Posted April 28, 2026
Full Time
About the Company
Heidi Health is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. Our mission is to expand the world's capacity to care, while keeping care deeply human.
Job Description
Join Heidi Health as a Customer Support Engineer in APAC and be part of a diverse team that's reimagining primary care and changing the face of healthcare in Australia and around the world. As a Support Engineer, you'll apply technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product, directly impacting product reliability, customer trust, and Heidi's ability to scale safely in high-stakes clinical environments.
Requirements
- 2+ years' experience in a support engineer role
- Proactive individual who thrives in a fast-paced startup environment and enjoys collaborating with an international team dedicated to building impactful AI experiences
- Strong problem-solving skills with the ability to think critically and learn on the fly
- Strong customer focus with excellent communication skills
Benefits
- Additional paid day off for your birthday and wellness days
- Generous personal development budget of $500 per annum
