Customer Support Engineer

Manifold is seeking a Customer Support Engineer to provide timely and professional resolution to customer technical issues, requests, and questions. The ideal candidate will be adept at maintaining focus and professionalism while navigating escalated or demanding customers and will deliver exceptional services by resolving technical issues, owning engineering tasks, and ensuring a positive experience with our platform.

Requirements

• Experience in a customer-facing support or technical engineering role at an AI-native or SaaS company
• Customer obsession
• Excellent communication skills
• Collaborative mindset
• Technical depth
• Experience with AI and operationalizing agents in new workflows

Benefits

• Generous Paid Time Off
• 401k Matching
• Medical, Dental, Vision Insurance