Support Engineer
Content GuruJapan
Posted April 8, 2026
Full Time
About the Company
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions.
Job Description
We're looking for a Support Engineer to join our growing support team. You'll take ownership of customer incidents and service requests, providing technical assistance via phone, email, and web portals. The role operates on a shift rota basis to support our customers' needs.
Requirements
- Bachelor's degree in a STEM or Computer Science-related subject, or equivalent experience
- Strong technical problem-solving skills
- Excellent written and verbal communication skills
- Ability to remain professional under pressure
- Strong attention to detail
- Ability to manage multiple tasks without compromising service levels
- Proactive and self-motivated approach
- Commitment to delivering high standards of customer satisfaction
- Willingness and flexibility to work on a shift rota, including occasional out-of-hours support
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
