Operation Specialist SF

Role Overview

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

What You Will Do

Focus on customer needs and requirements as a priority, pro-actively inform customer about any irregularities and provide alternative solution, read and follow instructions defined in customer specific SOP’s, organize the day to day running of specific import / export operational duties.

Why It Might Be a Fit

Excellent communication and customer service skills, end to end Air/Ocean Freight Import / Export experience is essential, able to plan work and meet deadlines, a pro-active attitude, ability to work under pressure to cope with periods of high workload and tight timelines.

Requirements

• Excellent communication and customer service skills
• End to end Air/Ocean Freight Import / Export experience is essential
• Able to plan work and meet deadlines
• A pro-active attitude
• Ability to work under pressure to cope with periods of high workload and tight timelines
• Work experience in international logistics or freight forwarding apprenticeship preferred
• 1-3 years of experience in operation preferred
• International working experience preferred