SF Operation Specialist (R)

Role Overview

Provide exceptional customer service through liaising with customers, shippers, network, and overseas partners. Achieve department's objective for timely freight booking, shipment pick-up, and related coordination and monitoring for export, import, and cross-trade activities.

What You Will Do

Focus on customer needs, inform customers about irregularities, read and follow customer-specific SOPs, organize daily import/export duties, coordinate shipments, and prepare documents.

Why It Might Be a Fit

This role requires excellent communication and customer service skills, end-to-end air/ocean freight experience, and the ability to work under pressure. The ideal candidate is proactive, able to meet deadlines, and willing to work overtime when required.

Requirements

• Excellent communication and customer service skills
• End to end Air/Ocean Freight Import / Export experience
• Able to plan work and meet deadlines
• A pro-active attitude
• Ability to work under pressure to cope with periods of high workload and tight timelines
• Willingness to work overtime to meet deadlines when required
• Work experience in international logistics or freight forwarding apprenticeship
• 1-3 years of experience in operation
• International working experience

Benefits

• Inclusion and social diversity are firmly anchored values in our corporate culture