Vice President, Customer Success

Hello Heart is seeking a Vice President, Customer Success to lead and scale a high-impact client success organization, driving retention, growth, and client health.

Requirements

• 12+ years of experience leading Customer Success, Account Management, or Sales organizations with ownership of $100M+ ARR and 95% or higher retention
• Proven leadership experience managing leaders and building high-performing, accountable teams at scale
• Experience managing enterprise clients with $1M or higher ARR and navigating complex stakeholder environments
• Strong executive presence with the ability to influence cross-functional stakeholders and drive alignment
• Demonstrated ability to build scalable processes, frameworks, and operating systems in high-growth environments
• Experience working in or scaling teams within a high-growth or startup environment