IJP: Second Line Support (2LS)ANZ
HelloConnect Inc.Taguig, Philippines
Posted December 12, 2025
Full Time
About the Company
HelloConnect Inc., a subsidiary of global meal‑kit leader HelloFresh, specializes in designing and delivering customer‑care solutions that elevate service quality for high‑growth enterprises. Drawing on years of experience optimizing HelloFresh’s own support operations, the company offers scalable, cost‑effective platforms that improve response times, satisfaction scores, and operational efficiency. Headquartered in Manila, HelloConnect extends these proven methodologies to clients worldwide, enabling rapid adoption of best‑practice processes and technology. Its distinctive value lies in a hyper‑focused, data‑driven approach that blends industry expertise with flexible, outcome‑oriented service delivery.
Job Description
You will be the second point of contact for our customers by taking Inbound & Outbound calls in line with Business needs, sharing our passion for delivering exceptional customer experiences at all opportunities.
Requirements
- Admin specialist
- Take on new admin tasks
- Support HelloConnect Ops and local markets onshore team
- Report and document to improve customer service
- Manage product reviews across multiple platforms
- Provide product knowledge and educate customers on new products and app features
- Investigate customer complaints and feedback
- Stay up to date with product and system knowledge
- Be proactive and aware of team performance
- Support first-level offshore team in times of crisis or downtime
Benefits
- Opportunity to work in a fast-paced environment
- Chance to specialize skills as a customer support professional
- Potential for career growth and development