IT Operations Support Manager
HelloConnect Inc.Taguig, Philippines
Posted December 12, 2025
Full Time
About the Company
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care.
Job Description
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. This position is responsible for overseeing the IT Support function for HelloConnect across the Philippines and to align governance and processes to the HelloFresh Group.
Requirements
- Proven experience in a team lead or supervisory role.
- Ability to manage a 24/7 operational team with a focus on positive behavior and tackling new challenges.
- Knowledge of PEZA compliance for asset management.
- Experience with Mobile Device Management (MDM) and JAMF profile creation.
- Familiarity with PABX systems and infrastructure such as CCTV, biometrics, WiFi, and printers.
- Experience with Google Workspace, Jira Atlassian, and Slack.
- Willingness to work on-site shifts as needed.
- A strong background in project management and ITIL is a significant plus.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance