Customer Success Specialist

HelloGov AI is a Miami-based startup transforming how people interact with government services. We are seeking a Customer Success Specialist to provide a premium, concierge-level experience to our customers through direct outbound calls.

Requirements

• 1+ year in customer success, sales support, or a call center environment
• Proven de-escalation skills and ability to manage high call volume
• Strong verbal communication and problem-solving ability
• Experience with CRM or AI-driven tools (training provided)
• Highly organized, punctual, and self-directed
• Positive, team-oriented attitude with a results-driven mindset

Benefits

• Complimentary breakfast and snacks
• Aetna Medical, Vision, Dental & Life Insurance
• 10 PTO days + most federal holidays
• Parking pass provided