Customer Support Representative

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.

Requirements

• 1+ years of experience delivering exceptional customer service in a fast-paced environment
• Proven de-escalation skills and ability to manage high call volume
• Strong verbal communication and problem-solving ability
• Experience with CRM or customer-facing tools (training provided)
• Highly organized, punctual, and self-directed
• Positive, team-oriented attitude with a results-driven mindset
• Bachelor's degree preferred
• Must be legally authorized to work in the U.S. (background check required)

Benefits

• Parking pass
• Complimentary breakfast and snacks
• Aetna Medical, Vision, Dental & Life Insurance
• 10 PTO days + most federal holidays
• Growth opportunities within a fast-scaling startup