Customer Support Specialist
HelloTeamNaples, Florida, United States
Posted March 26, 2026
Full Time
About the Company
HelloTeam is a modern performance management and employee engagement platform designed to foster community, boost retention, and drive data-driven people strategies with real-time insights and analytics. Our comprehensive suite of services includes talent management, internal communications, goal tracking, and more, enabling employees to be seen, heard, and valued for a more engaged and inspired workforce.
Job Description
HelloTeam is at the forefront of transforming HR technology to empower businesses with innovative solutions for enhanced employee engagement and operational efficiency. This role is responsible for delivering end-to-end client support, combining high-quality customer service with platform training and implementation guidance.
Requirements
- 1-3+ Year of experience in a Customer Support role
- Customer service and communication skills including business writing
- Software and environment trouble-shooting and diagnostic skills
- Solid understanding of basic computer functions and ability to teach/train users
- Strong oral and written communications skills
- Excellent organizational, problem solving and communications skills
- The ability to work independently and balance multiple priorities
- Team player, resourceful, flexible
Benefits
- Generous Paid Time Off
- 401k Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
