Customer Support Specialist
PlasmidsaurusBoston, Massachusetts, United States • Louisville, Kentucky, United States • San Francisco, California, United States • San Diego, California, United States
Posted March 16, 2026
Full Time
About the Company
Plasmidsaurus is on a mission to accelerate new cures and promote a healthier planet by unlocking a new level of productivity for scientists.
Job Description
Plasmidsaurus is looking for a Customer Support Specialist to provide fast, consistent, and empathetic Tier 1 support to customers. The role will involve responding to customer inquiries, providing accurate information about products and services, and collaborating with a customer-first mindset.
Requirements
- 1-2 years previous experience in customer service or client support
- Strong analytical and problem-solving skills
- Excellent written and verbal communication and customer service skills
- Ability to work independently and collaboratively in a fast-paced startup environment
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
