The Hendler Family Brewing Company is a proud family-owned business founded in 2011, which creates high-quality products that honor tradition and the spirit of inspired innovation. As a Host, you will be the face of our taproom, delivering exceptional customer service and fostering a welcoming atmosphere. You will be responsible for creating memorable experiences for our guests and driving our mission of honoring tradition and inspired innovation.
Requirements
- Provide outstanding customer service to create a welcoming and memorable guest experience.
- Greet guests with warmth and professionalism; assist with inquiries, reservations, and concerns.
- Manage seating flow by following rotation guidelines and occupancy limits, ensuring a balanced and efficient floor.
- Maintain real-time updates in OpenTable, including managing empty and turning tables, and promptly notifying servers of new guests.
- Oversee the waitlist during peak times, seating guests based on volume, availability, and party needs.
- Be knowledgeable about food and beverage offerings—including new and seasonal releases—to make informed, enthusiastic recommendations.
- Process takeout and retail transactions through the Toast system with accuracy, including Grubhub and phone-in orders.
- Answer and manage incoming calls professionally, offering assistance and entering phone orders when needed.
- Replenish retail beer and merchandise throughout the shift to ensure clean, organized, and well-stocked displays.
- Maintain a clean, organized, and sanitary host stand and surrounding guest areas, with extra attention to high-touch surfaces.
- Communicate effectively with the FOH and BOH teams to ensure a smooth guest flow and service experience.
- Assist with setting up and breaking down events, and provide general support to the taproom team as needed.
- Adhere to all safety, sanitation, and cleanliness guidelines and company policies.
- Perform other duties as assigned to support operations and elevate the guest experience.
Benefits
- Medical, Dental, Vision start on day one
- Matching 401k after 9 months of employment
- Paid time off, Vacation, Sick time, Company holidays
- Training and industry related education
- Membership in Master Brewers Association of America
- Employee Meals
- Free case of our beer weekly (must be 21+ years of age)
